Testimonials for Wilcox Basement Systems

We were completely satisfied with the job that was done.  The installation crew was friendly, professional, hard-working.  The office staff was great and the company representative's presentation was very thorough, educated us on aspects of the repair and our problem no other Company's rep had mentioned. We hired this company because of their rep's presentation and a friend's recommendation.  Excellent Job - Work was done when promised, as described and for estimated price (no "surprises").  Our responsibilities to provide access were explained and the crew even moved a couple of our heavy items the day of installation.
John E. of Auburn, NY
Monday, December 21st
"Extremely satisfied.  Excellent communication with office staff from start to finish.  Never saw 3 guys work so hard in my life.   Robert Day was honest, straightforward, not at all pushy, and obviously knew his stuff.   The other major company was extremely pushy and extremely expensive and totally inflexible in doing what we wanted done.  They also wanted 4 full days and you did it in 1 day.   I have lived with a wet basement for the 31 years I owned this house.  So far it is now completely dry.  I wish I did this years ago!  Your crew was just awesome."    
Luke B. of Fabius, NY
Monday, November 26th
Job seems fine. Zak Wilcox, Logan Wilcox and Paul Voorhees worked hard & steadily. Multiple reminders of the job by the office staff were helpful.  Robert Day was calm, clear, and knowledgeable.  He recommended only what he thought we needed. The cleanup was completely satisfactory.  We hired your company because the job was limited in scope (full basement) and affordable.  Big rainstorms today!  No water or sump pump yet as far as we can tell, but we can rest assured that our basement won't flood.    
James W. of Hamilton, NY
Wednesday, July 8th
Very satisfied with job.  Installation crew was respectful & hard working.  The office staff was friendly & helpful.  You company representative was effective, not pushy.  We chose your company because you were the first company called, was impressed with consultation, just needed to wait until it fit our budget priority. We've had 2 big rainy periods since installation - cinder blocks and crawlspace floor have been bone dry.  This is a huge change & success, what a relief! 
Aaron and Krista B. of Cazenovia, NY
Tuesday, November 17th
I found out in the summer of 2007 when my house was inspected prior to closing a real estate sale that the up hill foundation was beginning to bow, a condition that I could not discern with my own eyes.  I had it checked out by an architectural engineer, who confirmed the diagnosis.  I then contacted three foundation specialists to get quotes for repairing or replacing the wall and chose Wilcox Basement Systems.  It proved to be the correct choice, and I would recommend them to any one for the following reasons.  1.  Mike Dorsino who came out to estimate the work, was thorough and professional.  He spent at least an hour looking at all aspects of the problem, took photos and measurements, then sat down with me to explain all the alternatives using nontechnical language, hand drawings, and company literature to make sure I understood what he was proposing.  He seemed genuinely sorry that one of the less expensive fixes was not workable on my property.  He was also available to answer questions by phone after his visit.  In contrast, the other two contractors I asked to come to the house spent no more than 10 minutes looking at the work to be done.  One of them, in fact, offered a solution that would "make people feel better," but which, I later learned, would not keep the wall from further bowing in. 2.  The team that was sent out to do the work came out on time, did their work in a professional manner, and were totally respectful of my property.  They answered my questions and allowed me to photograph them at work on what, to me was a monumental undertaking. The work ethic that the team exhibited was incredible.  Much of the work involved carrying pieces of the entire wall out in five gallon buckets as there was not other way to remove it.  It appeared to me that the men did not even stop for lunch breaks or any other kind of breaks.  The work proceeded with military precision, and everyone of the team did what was needed to be done.  In addition all of the men took pride in their work, something that is unfortunately becoming increasingly rare in todays world.  And the finished product was a beautiful, straight, and strong wall reinforced with steel rods and concrete with an outer surface of a high tech water barrier. 3.  I had signed a contract with Wilcox acknowledging that I would need to do some lawn repair when the job was finished.  I had envisioned a ravaged landscape with piles of dirt requiring a fair amount of reconstruction.  This was, however, far from the case.  I could hardly tell where the trenching was done to install a drain pipe as the sod removed for the trench was immediately replaced and smoothed over.  The backhoe was able to navigate two decorative trees, one of which I was sure would have to be removed.  Plywood underneath the treads of the backhoe kept the depression minimal, though the hoe was in place for several days.  Dirt and mess inside the home was kept to a minimal.  There was no noticeable dust in the living quarters, thanks to protective sheeting and the surfaces that the men walked on to do their work was protected with cardboard treads.
Karen N. of Syracuse, NY
Monday, July 21st
Exceeded my expectations. Installation crew was professional, prompt, thorough. Office staff was professional and timely.  Company representative Robert Day's presentation was well explained, competitive price.  I hired your company for these reasons, Price, Robert Day's explanation for work was thorough without being too complicated.  Did not feel taken advantage of, was pleased with his assessment and approach.  Comprehensive without being too excessive. Zak Wilcox, Paul Voorhees and Mohammed Ali were great. Went above and beyond what was asked.  Final product is what was promised and solved the issues.  Thank you again!  
Chris K. of E. Syracuse, NY
Friday, March 13th
Very Satisfied! Crew was wonderful, very professional/hard working. Prices were more competitive, & provided guarantees w/your work! Thank-you again for all your hard work.  We will no longer cringe when it rains!!
Dave C. of New Hartford, NY
Friday, May 4th
Very Satisfied.  Installation crew was hardworking-timely-professional, Office Staff was informative-keep up communication, Mike Dorsino was very knowledgeful, gave excellent suggestions and alternatives.  Mike was easy to work with. The top reasons we hired you is your system & price.     Glad we had your company do the work.  Sorry we waited so long to have it done.
Les W. of Fulton, NY
Thursday, January 16th
"I'm so pleased with the work you guys did for me.  The professionalism you showed in dealing with me through all phases of the job was outstanding.  The attention paid to keeping me informed as to what was happening was outstanding.  I never had to wonder what was going on.  It was a pleasure meeting David Wilcox to discuss my concerns and have him create the plan to alleviate my constant pumping of ground water to keep my basement dry.  The work crew (Zak Wilcox, Paul Voorhees, Logan Wilcox) that showed up to execute David's plan worked tirelessly at the job.  They truly acted as a team to perform the very laborious task at hand.  They seemed to have good camaraderie with each other as they worked steady and hard to complete the job.  I unequivocally recommend Wilcox Basement Systems, Inc. to resolve any basement water issues.  You guys are the best.  Thanks for the great job."  
Dave M. of New York Mills, NY
Wednesday, July 22nd
It was a pleasure to work with each of you thru the project and we have already told others of your company's product and the great job you did!   Impressed with Robert Day's knowledge of the product and how it would solve our problem and Robert Day took the time to answer all our questions.   100% satisfied.  Installation crew was Exceptional! Great guys, hard workers.  The office staff was very easy to work with.  Robert Day did a great job explaining the product, he was very polite & courteous.    
Ed K. of Whitesboro, NY
Thursday, June 29th
For years in the spring of the year, my basement would become a swimming pool. (Almost) A Friend advised me to call Wilcox early April 2008. Your company installed the water guard system. This past spring we have had more rain than ever. Not one drop in my basement. Thank you! Ps- Best investment I ever made.
Dario M. of Utica, NY
Wednesday, July 19th
Very satisfied with job. Installation crew were great-knew their job.  David Wilcox told me what he & company would do to eliminate problem & did it. Cleanup was great. Did not check with anyone else.  After David made presentation, decided he & crew were the ones for job.  Have had heavy rains since work was done and happy to say NO WATER!!
Cecelia H. of Oriskany, NY
Friday, June 28th
I am very much satisfied with the job you did.  The installation crew were excellent. Your workers were great, they work right along without taking a break, got the job done fast.  The office staff was wonderful and helpful.  Your company representative was very informatiive and knowledgeable about what needed to be done.  The cleanup was great. I hired you because my friend showed me the work you did for her and I was very pleased with it. I will recommend you antyime.
Sandra Z. of East Herkimer, NY
Wednesday, August 19th
  Very satisfied with job, installation crew were polite & proessional.  The office staff was exceptional and you company representative was very professional and understanding.   The top reasons we hired you were professionalism, follow up, up scale brochures with photos and explanations of what services are available.   Thank you to everyone at Wilcox.  We will recommend you to friends.
Mr. & Mrs Mark A. of Pulaski, NY
Tuesday, June 25th
Very satisfied. Hired your company based on referral and self research into company and product, reliability and warranty of product system.  Minimal self cleanup.  Have not seen a drop of water in basemnt since system has been installed.  
Jacob B. of Watertown, NY
Thursday, April 18th
Total testimonials : 232

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