from customers I've helped!
"Your company representative was extremely patient and thorough, Anne Wilcox was always professional, and..."
Anett M. of N. Syracuse, NY
Mike Dorsino came and consulted with me about the job. He was very thorough and actually taught me alot in that session. He was also very patient and didn't make me feel stupid when I asked questions. He also was curteous and made me feel like having my business was important to you. Anne Wilcox was always professional and upfront, alerting me right away when the date was set back. Other offices I called sounded like they had no clue what they were doing which was a deterrent. Wilcox Basement Systems, Inc. was organized and has a process. I had confidence they would do a good job.
N. Syracuse, NY
"Anne Wilcox was very gracious and accomodating. Mike Dorsino's honest and modest demeanor meant a great deal..."
J. G. of Baldwinsville, NY
Anne Wilcox was very gracious and accomodating! Mike Dorsino's honest and modest demeanor meant a great deal as opposed to other companies reps. The referral sheets and contact information sealed the deal. I am very satisfied with the job and the workers were conscientious, courteous, and helpful.
"Overall it was a great experience. Anne Wilcox made me feel comfortable before the install and my husband..."
Chris L. of Ilion, NY
I did a lot of research and had 3 companies come out and quote. Mike Dorsino seemed to actually listen to our issues and concerns and address them instead of just coming and giving us a quote on a standard system. He spoke with me on the phone after and helped us tweak our order. Overall, it was a great experience. Anne Wilcox made me feel comfortable before the install and my husband was very pleased with the crew and the work the day of the install. Thank You!
Anne Wilcox from Wilcox Basement Systems
Title: Office Manager
Hometown: Holland Patent, New York
Anne is office manager at Wilcox Basement Systems, Inc. for the past 8 years and worked in the family business as corporate secretary for over 13 years. Her day to day positions include marketing, coordinating sales appointments, installation, scheduling and confirmation, constant customer communication through phone, emails, and mailings, computer data entry, production, and general office management. Anne enjoys having the opportunity to give a great first impression of Wilcox Basement Systems, Inc each time the phone rings. She also enjoys assisting homeowners in realizing there is a permanent solution to their wet basements and unsightly, drafty crawlspaces with numerous patented products specifically designed for each situation.
Anne's other passions include spending quality time with her husband and their 2 sons; attending their son's sports activities, working together as a family and enjoying the outdoors.